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An Item Purchase Code is a unique serial number that comes included with every product purchased on the Envato Marketplaces.
The Item Purchase Code is listed inside the License Certificate found within the Downloads section of your Envato Marketplace account.
Your membership information (including name, email address, username, password, purchase code) will never be shared with any outside parties. You may never share your login details with any outside parties. We have the right to immediately terminate any account that is involved in any suspicious activity.
Our dedicated support team is available Monday ~ Friday, from 10AM to 20PM AEST.
If you are requesting support for custom modifications to the theme's default code, we are happy to assist you with minor modifications that require only a few lines of code. If however your modification is more complex, and requires more than just a few lines of code, we can only provide guidance to your question. Complex modifications will require you to implement the changes in-house or hire a 3rd-party programmer to assist you.
Yes, Support includes:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
No, Support does not include:
- Setting services
- Server / Hosting problems
- Support for third party software and plug-ins